Summary of Key Points

• What information we collect: name, email, billing details, IP address, browser.
• Sensitive data: We do not process sensitive personal data.
• Third-party sources: We do not buy or import data from third parties.
• How we use your data: to provide Services, manage billing, communicate, ensure security, comply with laws.
• Data sharing: only with trusted service providers (Stripe, hosting) when strictly necessary.
• Security: organizational and technical safeguards; no system is 100% secure.
• Your rights: access, correct, delete, restrict, or object to processing.
• Children: Services are not for users under 18.
• Data storage: hosted in Germany; processed in the EU.

1. What Information Do We Collect?

Information You Provide

• Name, email, phone number
• Billing details (address, payment instrument via Stripe)
• Account login details

Payment Data

All payments are securely processed by Stripe. We never store full credit/debit card details. Stripe's Privacy Policy.

Automatically Collected Information

• IP address, browser type, device type
• Usage data (login times, features used)
• Log files and error reports
• Cookies and tracking technologies

2. How Do We Process Your Information?

We process your data to:

• Provide access to the Climbo SaaS platform (annual plan or LTD)
• Manage subscriptions, billing, and renewals
• Deliver bonuses and materials associated with your purchase
• Communicate about updates, training, or support
• Ensure platform security and fraud prevention
• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

3. Legal Bases for Processing (GDPR/UK GDPR)

• Performance of a contract (to deliver the SaaS you purchased)
• Legal obligation (tax, accounting, compliance)
• Legitimate interests (fraud prevention, platform improvement, customer support)
• Consent (marketing communications, where applicable)

You can withdraw consent anytime by emailing [email protected].

4. When and With Whom Do We Share Data?

We only share when necessary to deliver Services:

• Stripe (payments)
• Hosting providers (AWS, EU-based servers)
• Communication tools (email & chat support)

We may disclose data if legally required (e.g., court order, regulatory request).

5. Cookies & Tracking

We use cookies for authentication, analytics, and improving user experience. You may disable cookies in your browser, but some features may not work. See our Cookie Policy below.

6. Data Retention

We retain personal data as long as you have an active account. Upon termination, data is deleted or anonymized unless retention is required by law (tax, accounting). LTD accounts remain active indefinitely unless you request deletion.

You may request deletion at any time: app.climbo.com.

7. Data Security

We implement encryption, secure servers, and access controls. However, no method of transmission is 100% secure. You acknowledge using the Services at your own risk.

8. Children's Data

We do not knowingly collect data from users under 18. If discovered, such accounts are deleted.

9. Your Rights

Depending on your jurisdiction (EU, UK, US states, Canada), you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability

Requests: [email protected] or your account dashboard.

10. International Transfers

Our Services are hosted in Germany. By using the Services, you consent to data transfers within the EU and, if necessary, to third-party providers in compliance with GDPR safeguards.

11. Do-Not-Track

We do not currently respond to browser "Do Not Track" signals.

12. Updates to This Policy

We may update this Privacy Policy. The revised date will be updated above. For material changes, we may notify you via email or dashboard notice.

13. Contact

Saaslink S.R.L.
Via Marsala 29H, Rome, RM 00185, Italy
[email protected]

Cookie Policy

Climbo S.R.L. — www.climbo.com

This Cookie Policy explains how Climbo S.R.L. uses cookies and similar technologies on our website. By continuing to browse, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small data files placed on your device when you visit a website. First-party cookies are set by us; third-party cookies are set by service providers (e.g., analytics, advertising). We may also use pixels, web beacons, and local storage.

2. Why Do We Use Cookies?

• Essential cookies — Required for the Website to function (authentication, security).
• Analytics cookies — Help us understand how visitors use our Website (Google Analytics, VWO).
• Advertising cookies — Deliver relevant ads and measure effectiveness (Facebook Pixel, TikTok Pixel).
• Customization cookies — Remember user preferences to improve your experience.

3. How Can You Control Cookies?

You can manage cookie preferences via the Cookie Consent Manager on our website or through your browser settings. Disabling cookies may impact website functionality.

4. Specific Cookies We Use

Analytics Cookies

• Google Analytics (_ga, ga#): Tracks usage and performance.
• VWO (_vwo_uuid_v2, v.gif): Optimizes website performance.
• Trustpilot (ajs_user_id, ajs_anonymous_id, ajs_group_id): Tracks usage and reviews.

Advertising Cookies

• Facebook Pixel (_fbp): Personalized advertising.
• Meta / TikTok (_ttp, tt_sessionId): Ad tracking and effectiveness.

Essential & Functional Cookies

Used for authentication, session management, fraud prevention, and platform stability.

5. Other Tracking Technologies

We may also use web beacons/pixels, local storage/session storage, and Flash cookies (LSOs). Flash cookies can be controlled via Adobe's settings panel.

6. Targeted Advertising

Third parties (Meta, Google, TikTok) may use cookies to display personalized ads. These do not allow us to identify you personally unless you provide that information directly.

7. Updates to This Policy

We may update this Cookie Policy periodically. The date at the top of this page indicates the last revision.

8. Contact Us

Climbo S.R.L. — Via Marsala 29H, Rome, RM 00185, Italy
[email protected]