Terms & Conditions

Last updated May 13, 2026

We are Saaslink S.R.L. ("Company," "we," "us," or "our"), registered in Italy at Via Marsala 29H, Rome, RM 00185. VAT: IT15982681007. Contact: help@climbo.com

Our Services
Intellectual Property Rights
User Representations
User Registration
Purchases and Payment
Prohibited Activities
User Generated Contributions
Contribution License
Social Media
Third-Party Websites and Content
Services Management
Privacy Policy
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Disclaimer
Limitations of Liability
Indemnification
User Data
Electronic Communications, Transactions, and Signatures
California Users and Residents
Miscellaneous
Refund & Dispute Policy
Master Service Agreement (MSA)
Statement of Work (SOW)
Skool Community Rules
Contact Us

1. Our Services

The Services provided by Saaslink S.R.L. are intended for general commercial use and are not designed for compliance with industry-specific regulations (HIPAA, FISMA, GLBA, etc.). If you access the Services from outside Italy or the EU, you do so at your own initiative and are solely responsible for compliance with applicable local laws.

Reseller & Branding Rights

Subject to these Legal Terms, you may (i) fully white-label the Platform, including use of your own logo, domain, brand colors, and emails; and (ii) set your own pricing and subscription plans for your end-customers. This right is irrevocable except in the event of your material breach (including fraud or illegal use).

2. Intellectual Property Rights

We are the sole owner or lawful licensee of all intellectual property rights in and to the Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, trade names, and logos.

Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business use only. Any breach of this section constitutes a material violation and will result in immediate termination of your license.

3. User Representations

By using the Services, you represent that: all information you provide is accurate and current; you have full legal capacity; you are at least 18 years old; you will use the Services solely for lawful business purposes; you will not use bots or automated means to access the Services; and your use complies with all applicable laws.

4. User Registration

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at help@climbo.com if you believe your account has been accessed without authorization. Accounts may not be sold, shared, or transferred without our prior written consent.

5. Purchases and Payment

5.1 What You Are Purchasing

When you purchase a Climbo subscription, you are purchasing a software license and access rights to the Climbo White Label Platform, along with onboarding materials and support. Delivery is complete once your account is created and access credentials are provided, or you log into the Platform.

5.2 Pricing & Billing

All fees are due upfront at the start of each billing period. Fees are non-cancellable and non-refundable except as stated in Section 25. Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date as described in Section 25.2.

5.3 Fees & Top-ups

A standard Stripe processing fee is applied to each payment and is publicly displayed before purchase. SMS credit top-ups are non-refundable once processed.

5.4 Price Changes

Climbo reserves the right to change subscription pricing at any time. You will be notified of any price changes before your next renewal date. Continued use of the Services after a price change constitutes acceptance of the new pricing.

5.5 Taxes

All prices are exclusive of applicable taxes. You are responsible for any applicable VAT, sales tax, or similar taxes.

5.6 Billing Errors

We reserve the right to correct any errors or mistakes in pricing even after payment has been requested or received.

5.7 Non-Payment & Termination

Failure to pay fees when due may result in suspension or termination of your account and all associated client accounts.

6. Prohibited Activities

You may not: scrape or harvest data; commit fraud or misrepresentation; circumvent security features; harass or harm others; use the Services illegally; upload malware; use automated bots; impersonate others; collect user data for spam; reverse engineer the software; or use the Services for unauthorized commercial purposes.

7. User-Generated Contributions

Any content you create or submit through the Services must not infringe third-party rights, be defamatory, fraudulent, or illegal. You are solely responsible for your Contributions. Violations may result in account suspension or termination.

8. Contribution License

By submitting Contributions, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, distribute, and exploit your Contributions for operating and improving the Services. You retain ownership of your Contributions.

9. Social Media

If you link a third-party account, you represent you are entitled to do so. We may access Social Network Content for the purpose of providing the Services. We are not responsible for third-party account content or policies. You may disconnect at any time.

10. Third-Party Websites and Content

The Services may contain links to third-party websites. We do not investigate, monitor, or guarantee the accuracy or legality of third-party content. Access to third-party sites is at your own risk. We disclaim all liability related to third-party content or transactions.

11. Services Management

We reserve the right to monitor the Services for compliance, take legal action against violators, restrict or suspend access with 30-day notice (except material breach), and remove excessive or inappropriate content.

We also reserve the right to modify, discontinue, or remove specific features or functionalities of the Services at our discretion, including features that are deemed non-performing or that are actively used by fewer than 30% of active users over a rolling 90-day period.

12. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. The Services are hosted in Germany. By continuing to use the Services, you consent to data transfer and processing in Germany.

13. Term and Termination

These Legal Terms remain in effect while you use the Services. Except in cases of material breach, we shall not suspend or terminate your access without at least 30 days' prior written notice. If we terminate the Services or materially change core functionality, you will have a minimum 60-day period to export all data.

We may immediately suspend or terminate access without notice for material breach (fraud, illegal use, severe security risk). If your account is terminated, you are prohibited from registering a new account.

14. Modifications and Interruptions

We will provide at least 30 days' prior notice of planned major changes. We are not liable for service interruptions, delays, or errors. Your sole remedy for dissatisfaction is to stop using the Services.

15. Governing Law

These Legal Terms are governed by the laws of Italy. Legal proceedings must be brought in Rome, Italy, or, if required by law, in the EU country of your residence.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, contact us at help@climbo.com. We will attempt to resolve the matter informally within 30 days.

16.2 Binding Arbitration

Unresolved disputes shall be resolved by binding arbitration under the rules of the Milan Chamber of Arbitration, seated in Rome, Italy. The arbitrator's decision is final and binding. Class actions are strictly prohibited.

16.3 EU Online Dispute Resolution

EU consumers may use the European Commission's ODR platform at ec.europa.eu/consumers/odr.

17. Corrections

The Services may contain typographical errors or inaccuracies. We reserve the right to correct such errors at any time without liability.

18. Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION.

19. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL BE LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE ONE MONTH PRIOR TO THE EVENT, OR (B) €100.

20. Indemnification

You agree to defend, indemnify, and hold harmless Saaslink S.R.L. from any claims, damages, liabilities, or expenses arising from your use of the Services, breach of these Legal Terms, or violation of third-party rights.

21. User Data

We maintain certain data for operational purposes. You are solely responsible for maintaining and backing up your own data. We are not liable for any loss or corruption of data.

22. Electronic Communications, Transactions, and Signatures

By using the Services, you consent to receive electronic communications from us. You agree that electronic agreements, notices, and signatures satisfy any legal requirements for written communications.

23. California Users and Residents

If you are a California resident with an unresolved complaint, contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834. Phone: (800) 952-5210.

24. Miscellaneous

These Legal Terms constitute the entire agreement between you and Saaslink S.R.L. Failure to enforce any right shall not constitute a waiver. We may assign our rights without restriction. If any provision is found invalid, the remaining terms continue in full effect.

25. Refund & Dispute Policy

25.1 Non-Refundable Fees — General Rule

All fees assessed by Saaslink S.R.L. in connection with the Climbo Platform — including but not limited to subscription fees, communication surcharges, and Climbo's resale of third-party services — are non-refundable, regardless of whether you actually accessed or used the Platform or Services during your subscription period. You are solely responsible for any excess fees incurred as a result of an error or omission made by you or a third party. Climbo does not provide fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions. Except as may be required by applicable law, Climbo reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and Climbo's determination of if and when to issue or deny a refund or credit is final.

25.2 Cancellations

You may cancel your subscription at any time through the Billing section of your Platform Account or by sending a written cancellation request to help@climbo.com before the next renewal date. You are solely responsible for the timely cancellation of Services associated with your account and will remain responsible for all fees incurred until such cancellation takes effect. No refunds will be provided for your failure to properly cancel the Services associated with your account, for any unused portion of a billing period, or for renewal charges processed prior to a cancellation request.

25.3 Subscription Fees

All subscription fees — whether monthly or annual — are non-refundable. Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date as described in Section 25.2. Renewal payments are processed automatically and are non-refundable once charged. No refunds will be issued for mid-cycle cancellations, unused periods, or renewal charges.

25.4 Results Disclaimer

Your purchase does not guarantee any specific results, revenue, or business outcomes. Success depends on your own sales efforts, execution, and market conditions. Dissatisfaction with results does not constitute grounds for a refund.

25.5 No Chargebacks or Payment Disputes

By completing your purchase, you agree not to initiate a chargeback, payment reversal, or dispute through your payment provider or financial institution. All billing disputes must be submitted directly to Climbo at help@climbo.com before any third-party dispute process is initiated. Customers who initiate fraudulent or unjustified chargebacks may have their accounts suspended or terminated immediately, and Climbo reserves the right to pursue recovery of any fees, costs, and damages arising from such disputes.

25.6 Finality of Purchase

By completing your purchase, you acknowledge that your payment secures access to the Climbo Platform, which is considered delivered and fulfilled once access credentials are issued. You further acknowledge that you have read and understood this Refund Policy prior to purchase.

26. Master Service Agreement (MSA)

This MSA governs the overall relationship between Saaslink S.R.L. and you with respect to all purchases, subscriptions, and use of our Services. You are purchasing a license to access the Climbo white-label software platform. Payments are due in advance at the start of each billing period. All fees are non-refundable as stated in Section 25. You are responsible for maintaining your own client relationships and ensuring your end users comply with applicable laws.

27. Statement of Work (SOW)

Upon purchase you receive: access to the Climbo White-Label SaaS Platform for the duration of your active subscription; all current and future software features released during the applicable subscription term; and white-label branding including your own logo, custom domain, and branded emails. All deliverables are provided electronically via the Platform and email immediately after purchase. No physical products are shipped. The Company is deemed to have fully delivered its obligations once access to the Platform has been granted.

28. Skool Community Rules

Climbo operates a private online community hosted on the Skool platform (the "Community"). Access to the Community is provided as part of certain subscription plans and is subject to the following rules, in addition to all other provisions of these Terms.

28.1 Prohibition on Unsolicited Commercial Messaging

Members are strictly prohibited from using the Community's private messaging feature to promote, advertise, solicit, or sell any paid content, products, services, courses, programs, or business opportunities of any kind — whether their own or a third party's. This prohibition applies regardless of the form of communication, including but not limited to direct messages, group messages, or any other private channel available within the Community platform.

28.2 Reporting and Enforcement

Any member who receives an unsolicited commercial message from another member is encouraged to report it immediately to Climbo at help@climbo.com. Upon receiving a credible report, Climbo reserves the right to investigate the matter and take appropriate action, including immediate removal from the Community without refund.

28.3 Legal Consequences

Members who violate Section 28.1 acknowledge and agree that such conduct constitutes a material breach of these Terms. Climbo expressly reserves the right to pursue all available legal remedies against any member found to have engaged in prohibited commercial messaging within the Community, including but not limited to claims for damages, injunctive relief, and recovery of legal costs. By accepting these Terms, each member acknowledges that this clause forms a binding contractual obligation and that Climbo may rely on it in any legal or regulatory proceeding.

28.4 No Tolerance Policy

Climbo maintains a zero-tolerance policy with respect to the conduct described in this Section. There are no warnings or second chances for violations of Section 28.1. Any confirmed violation will result in immediate and permanent removal from the Community, termination of access to the relevant subscription benefits, and potential legal action as described in Section 28.3.

29. Contact Us

Saaslink S.R.L.
Via Marsala 29H, Rome, RM 00185, Italy
help@climbo.com